Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to cs@helloringjewelry.com
I offer any kind of custom or personalized order. Share with me your design ideas, send me the Design and I'll make the exact jewelry for you!
Do you want to get a wedding band to fit your engagement ring? Do you want to replace the gemstone?
Contact me!!!
I accept payment plans that way you can purchase an item in a pace most comfortable to you. 
The first payment can be as low as $100. It can be a weekly or monthly payment plan. The minimum per payment will be $100.
Please inform us your ring Size, Metal and how much would you like to pay for the first payment. I can hold your jewelry 120 days at most! For any reason the item is not paid in Full, I'll keep 20% original payment as the restocking fee, the rest will be refunded immediately.
The piece will be shipped as soon as the last payment is paid.
7 days Money Back Guarantee. If you're not satisfied with any purchase, please contact me before returning, I will provide the return shipping address. shipping fee, handcraft cost and rush order cost will be cut from the original payment. Buyer pays the return shipping. 

I do not carry a stock, but make our rings by hand per order. So if you cancel the order, or return the items, for me is a great loss. So Cancel the order or return the items unrelated to the quality of the item may be subject to a restocking fee of $100 or more, depending on the specific circumstance.
We offer free 3-5 days shipping within the US via USPS, All items shipped will need to be received and signed for by the customer.
Handling time is 3-4 weeks, Production starts once the payment is received. delivery time is 3-5 business days. We will be full of enthusiasm to complete Each Item, and strive to each Item is perfect.
Safety is guaranteed. We are fully responsible for the loss or damage in transit. International customers are responsible for duties and taxes.
I offer ENGRAVING SERVICE that require you to pay EXTRA COST $2 USD ,please contact us beforehand.
If you pay an additional $70, Your item will be put in rush,please tell me the deadline you need to receive the ring then i can tell if it’s possible.
Larger and smaller sizes are available. If the ring size is not in the list, contact us,I'll custom make it for you! please contact me beforehand.
In order to ensure your package arrives safely. Please leave a note to tell me your Phone Number.
Yes. Unless otherwise specified or requested, all of our white gold metals have nickel in the mixture. For our clients who are sensitive to nickel, we suggest alternatives such as white gold mixed with palladium, palladium (no mixture), or platinum. Please contact us for pricing of the alternative metals.
The following is the listing of the metals from strongest to softest (1 = strongest; 3 = least strongest): 1) Platinum 2) 14kt 3) 18kt
We work directly with diamond and gemstone dealers who are vetted and trusted partners. We adhere to a zero tolerance policy in regards to conflict diamonds and only purchase polished or rough diamonds that have been approved by the Kimberly Process. All diamonds are from legitimate sources and are not involved in funding conflict and in compliance with the United Nations resolutions. We guarantee that our diamonds are conflict free, based on personal knowledge and/or written guarantees provided by our suppliers.
No. Moissanites are actually stones that exist in nature. However, they are rare because they only occur when a meteor hits the earth! Because of their rarity in nature, all moissanites on the market are lab grown. This also ensures that all the stones are ONLY fairly traded and 100% conflict free. That is why moissanites are currently the number-one alternative to diamonds in the market!
All of our items are made to order, with the exception of pieces listed on our Ready to Ship page.
Please email us to inquire about the status of your order: cs@helloringjewelry.com
A moissanite offers similar sparkle and durability as a diamond, AND the creators offer a lifetime warranty. At Love & Promise Jewelers, we believe that everyone's preference and needs are different. We will never tell you one stone is better than another. We prefer to sell products that suit your lifestyle and budget. Our goal is to sell you something you love that will make you happy not only now, but forever! If a moissanite works better than a diamond with your budget and lifestyle, by all means, please do get the moissanites!
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